Frequently Asked Questions
Chefgood Meals
Unfortunately, we cannot cater to specific dietary requirements or allergies. Please be aware that due to the variety of ingredients used in our kitchen, there may be traces of allergens such as : wheat, gluten, milk, egg, fish, crustacean, mollusc, sesame, soy, sulphites, lupin, peanut, and tree nuts (almond, brazil nut, cashew, hazelnut, macadamia, pecan, pine nut, pistachio, and walnut) in our meals. While we follow the best food safety and Good Manufacturing Practices, we cannot guarantee allergen-free meals due to shared equipment used in our factory.
Whilst we do offer No Added Wheat and No Added Dairy meal plans, traces of gluten and dairy may be present in those meals due to the same reasons.
All the nutritional information for our meals is available on the live menu, so be sure to read the ingredient list carefully before selecting your meals.
We do have a select range of meals that have no added dairy, however, they are produced in our facility that also packs dairy-containing products. Therefore all ingredients may be subject to cross-contamination and may contain traces of dairy.
As such, these meals are tagged on our menu as “no added dairy”. These meals are not suitable for customers with a severe allergy. Please have a look at our menu at menu.chefgood.com.au/menu to see if our meals fit your dietary requirements!
We offer a select range of meals labelled as “no added wheat” where no wheat, barley, rye or oats ingredients have been intentionally added. However, the meals may contain gluten due to cross-contact in our facility and are not suitable for people with coeliac disease or severe allergies.
Please have a look at our menu at menu.chefgood.com.au/menu to see if our meals fit your dietary requirements.
Vegan – yes we offer a Vegan Meal Plan which has been a new and exciting addition to our menus!
Keto – we don’t currently have a Keto Meal Plan available to order however we do have some keto meals available within the whole menu each week. Our team are always looking to introduce new menu items so keep your eyes peeled for any updates!
Halal – at this stage, we are not Halal certified as we’re unable to make that commitment at this time.
Paleo – we do offer some Paleo friendly meals however at this stage, we don’t offer a Paleo Meal Plan so there would not be enough choice to build your menu.
FODMAP – our meals do not follow a FODMAP diet and unfortunately we’re unable to take requests for custom ingredients due to our large volume production.
All the nutritional information for our meals is available on the live menu so be sure to read the ingredient list carefully before selecting your meals
Yes there is! Our Nutritionist’s have designed our vegan meals to ensure they each provide sufficient protein with a complete amino acid profile. We use high quality and nutrient dense plant protein sources such as quinoa, tofu, legumes, beans, nuts and seeds to ensure optimal protein bioavailability.
Each Chefgood vegan meal is nutritionally balanced and packed with nutrient dense, wholefood ingredients. Our well-planned meals are high in fibre and plant protein, full of vitamins, minerals, antioxidants and healthy fats. We only use locally sourced, quality produce, with no hidden sugars.
Most of our meals have a shelf life of 7-9 days in the fridge and our snacks even longer. Chefgood use a natural process called vacuum sealing which reduces atmospheric oxygen from the meal thereby significantly increasing the shelf life of the meal without the need for preservatives.
Please note, some of our meals will have a shorter shelf life (e.g. meals containing raw salad ingredients), so please ensure you read the expiry dates on each meal before consuming. Chefgood cannot take responsibility for meals that were not consumed before the expiry date.
Your Chefgood meals are delivered ready to enjoy and for the optimum experience, we recommend consuming them before their use-by date. While some meals can be frozen on delivery, please be aware that certain items may arrive already thawed, and freezing is not generally advised. Freezing is also not advised for any dishes containing raw salad ingredients, dressings, or those with specific storage instructions on the packaging. If you have any further questions regarding your meals, please reach out to our team.
Your weekly meal selection may change depending on your meal plan:
- Slim & Trim: new meal selection each week, designed by our Nutritionist.
- Build Your Own: keeping your selected meals every week. If a meal is removed from our menu, it will automatically be replaced with a similar option.
You have the flexibility to update your meal selection weekly before the order deadline, visible on the countdown timer in your customer dashboard.
Managing My Account
We are excited for you to become a part of the Chefgood family! View our meal plans here and follow the steps below to place your order,
- Select your meal plan
- Use the ‘SWAP’ buttons on the meals to make menu substitutions
- ‘Add to Cart’
- Enter your order details
- ‘Order Now’
To make your menu selections please follow the steps below.
- Login to your Customer Dashboard
- Click “Your Menu”
- Click on “Edit Menu” to make changes on your menu selections
- Click ‘Save Changes’ button
Please note, if you do not make any menu changes before your cut off time (indicated on your customer dashboard), you will receive the default menu for that week.
You sure can! Just remember to login to your account and stop/pause your subscription before the next weeks cut off (indicated on your customer dashboard).
That’s right! We’re passionate about making and eating nutritious food a hassle-free experience which is why we operate as a friendly self managed weekly subscription, with no lock in contracts.
Our customers love that they can set and forget as it takes away all the hard bits, like meal prepping and shopping. Don’t forget all changes must be made before the cut-off (indicated on your customer dashboard). For more info, view our How It Works page here.
Chefgood operate as a friendly subscription service which means you can stop and pause your deliveries. Follow the steps below.
- Log in into your Customer Dashboard
- Go to ‘Manage Plans’ section
- Click on ‘Pause Delivery’ or ‘Cancel Plans’
- Select the plan(s) to pause or cancel
- You will then receive a confirmation email.
Please remember to stop/pause your subscription before cut off (indicated on your customer dashboard).
To add a new subscription to your account please follow the steps below.
- Login to your Customer Dashboard
- Click ‘Manage Subscriptions’
- Click drop down box ‘Add More Items’
- Select your subscription
If you’re changing subscriptions, be sure to cancel the subscription you no longer want.
Please ensure you make any changes prior to our cut off (indicated on your customer dashboard) to ensure those changes apply to that coming weeks delivery.
Oh no! We’re sorry if you have missed the deadline to make your menu selections but unfortunately we are not able to fulfill menu changes after cut off. Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price.
We’re sorry if you have missed the deadline to cancel your subscription but unfortunately we are not able to cancel your order as Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price.
Please follow the steps below.
- Login to your Customer Dashboard
- Click ‘Order History’
Here you can view your subscriptions, menu selections and invoices.
My Deliveries
Use the Delivery check at the bottom left hand corner of the page to see when we deliver to your area.
You will receive an SMS with tracking link the day prior to delivery, and another one when the box is onboard for delivery. Please note our delivery times can change each week.
If you are due to receive a delivery overnight, this means your delivery will occur between the hours of 12am and 7am. Please make sure there is somewhere safe for our drivers to leave your box. We won’t buzz your apartment, knock or call to disturb you while you’re sleeping.
You do not need to be home to receive your delivery however please ensure that you have a cool secure place for our drivers to leave the box as we cannot take responsibility after it has been dropped off. You can also add delivery instructions to your account.
Yes, as a general rule our drivers will only deliver (be it handed directly to someone, or left at the door) if the business is open. If you would like your delivery to be left at the door of your workplace regardless of it being open or not, please contact our team so we can advise our delivery partners of your request.
Rest assured our boxes contain a large ice pack to keep your meals cold and fresh. The boxes are thermally stable for 4-8 hours outside (dependent on the air temperature).
Yes we do! Chefgood successfully delivers approximately 20% of our meals to apartment buildings each week.
If you live in a gated complex or high rise building, please leave delivery notes with instructions on how to enter the complex, such as a code or buzzer or if it is okay to leave your order at the reception or front gate. We recommend, where possible, to select a day time delivery option, however if your delivery is due overnight, please make sure there is somewhere safe for our drivers to leave your box. We won’t buzz your apartment or call to disturb you while you’re sleeping. In addition, drivers are unable to deliver direct to the front door of apartment buildings and gated complexes, please keep this in mind when selecting your delivery time.
This will depend on your delivery area. Please get in contact with our friendly customer support team here.
Please follow the steps below.
- Login to your Customer Dashboard
- Click ‘Address Details’
- Update address details
- Click ‘Submit’
Please ensure to make your change of address prior to your cut off (indicated on your customer dashboard) for the change to apply to that coming weeks delivery.
Please ensure you have checked your delivery window and tracking SMS. Our drivers have up until the end of the window to deliver your box.
Oh no! We’re really sorry to hear that your box didn’t arrive safely! Before getting in touch with our customer support team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please check the vicinity of your property. You may have received an SMS the night before your box was scheduled with a tracking link, so please check this for an update on your delivery. If you didn’t receive an SMS, there could be a few reasons why your first box hasn’t arrived.
1. You ordered after the cut off – If this is the case, your delivery is due the following week.
> Login to your Customer Dashboard > Click ‘Order History’ > Check relevant delivery date
2. Your order was not successful – when you placed your order, you should have received a confirmation email of your order. If you didn’t get a confirmation email of your order, this could be because your order was not successful or your email was spelt incorrectly. Another way to check is if you were charged in your bank statement.
We are so sorry to hear this. Please ensure you take photos and get in touch with our customer support team through the link below, and they will respond promptly during business hours. Your feedback is important as it helps us improve.
Ice packs: The outer layer of the ice packs is made from low density polyethylene (PE). The substance inside the ice packs is a non-toxic gel that is disposable, which is made up of 99.5% water and 0.5% sodium polyacrylate. To dispose of the gel inside the ice packs, simply empty the contents into your household bin. The gel helps soil to retain water, so you can also empty it into your backyard or pot plants, too! You can also keep the ice packs in your freezer for the next time you need one.
We recommend our meals be heated using a microwave and instructions are provided as such. You can, however heat them using an oven or stovetop, however we do not provide detailed instructions for this method.
We charge a flat rate of $12 per week to deliver your yummy meals!
We deliver to more than 1,200 postcodes in VIC, NSW, QLD, ACT, SA & TAS. Check to see if we deliver to you and which days you’ll receive our delicious, chef-made meals, via our delivery page.
My Payments
By ordering our meals you have automatically opted in for a weekly subscription service. Billing will occur when you first place your order and then after every weekly cutoff (indicated on your customer dashboard) for each weekly delivery.
If your payment is declined you will be sent a notification email and sms. We will re-attempt to bill you on throughout the billing week and at intervals thereafter. If your payment still declines, someone from our failed billings team will contact you via phone and/or email. Please reach out to our team if you have any questions or concerns.
To update your billing information please follow the steps below.
- Login to you Customer Dashboard
- Click ‘Billing’
- Click ‘New Card’
- Enter new card details
- Click ‘Update My Billing Details’
Please enter your coupon code at the Checkout and the value amount will be automatically deducted from your order.
- Click ‘Add Promo Code’
All coupon codes are for single use only.
Yes, we sure do! A Chefgood gift voucher is the perfect gift for a friend or family member! You can find the full range of vouchers here.
Your gift voucher will have a unique code for you to enter at the checkout. This will automatically deduct your gift voucher amount from your order total. This amount will appear as a credit on your invoice.
Contact Us
We would love to help of you have any questions about Chefgood! Checkout our FAQs above to see if you can find what you're looking for, otherwise get in touch via the details below:
Customer Service:
Business Hours:
Monday - Friday 7.30am-5.30pm
Address:
2-8 Pacific Drive, Keysborough,
VIC 3173 Australia
For any general enquiries,
please contact us at:
support@chefgood.com.au
(A support ticket will be created in our system, and our customer service representatives will endeavour to get back to you as soon as possible)
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