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Frequently Asked Questions

Chefgood Meals

Unfortunately we cannot cater for specific dietary requirements or allergies. All the nutritional information for our meals is available on the live menu so be sure to read the ingredient list carefully before selecting your meals

Gluten Free – we do offer many Gluten Free meals however at this stage, we don’t offer a Gluten Free Meal Plan. As our menus change weekly, we cannot guarantee there will be enough choice to build your menu. We are also not a gluten free facility so we cannot guarantee cross contamination. Our team are always looking to introduce new menu items so keep your eyes peeled for any updates!

Vegan – yes we offer a Vegan Meal Plan which has been a new and exciting addition to our menus!

Keto – we don’t currently have a Keto Meal Plan available to order however we do have many keto meals available within the whole menu each week. As our weekly menu changes, we cannot guarantee there will be enough keto meals to build your menu. Our team are always looking to introduce new menu items so keep your eyes peeled for any updates!

Halal – at this stage, we are not completely Halal certified as we’re unable to make that commitment at this time.

Paleo – we do offer some Paleo friendly meals however at this stage, we don’t offer a Paleo Meal Plan so there would not be enough choice to build your menu.

FODMAP – our meals do not follow a FODMAP diet and unfortunately we’re unable to take requests for custom ingredients due to our large volume production.

All the nutritional information for our meals is available on the live menu so be sure to read the ingredient list carefully before selecting your meals

Yes there is! Our Nutritionist’s have designed our vegan meals to ensure they each provide sufficient protein with a complete amino acid profile. We use high quality and nutrient dense plant protein sources such as quinoa, tofu, legumes, beans, nuts and seeds to ensure optimal protein bioavailability.

Each Chefgood vegan meal is nutritionally balanced and packed with nutrient dense, wholefood ingredients. Our well-planned meals are high in fibre and plant protein, full of vitamins, minerals, antioxidants and healthy fats. We only use locally sourced, quality produce, with no hidden sugars or preservatives. 

Most of our meals have a shelf life of 7-9 days in the fridge and our snacks even longer. Chefgood use a natural process called vacuum sealing which reduces atmospheric oxygen from the meal thereby significantly increasing the shelf life of the meal without the need for preservatives.

Please note, meals containing raw salad ingredients will have a shorter shelf life so please ensure you read the expiry dates on each meal before consuming. Chefgood cannot take responsibility for meals that were not consumed before the expiry date.

Yes, your Chefgood meals arrive fresh never frozen. If you would like to extend the shelf life, most meals are also suitable to freeze except for those containing raw salad ingredients and egg dishes.

Managing My Account

We are excited for you to become a part of the Chefgood family! View our meal plans here and follow the steps below to place your order,

  1. Select your meal plan
  2. Use the arrows on the menu to make menu substitutions
  3. ‘Add to Cart’
  4. Enter your order details
  5. ‘Order Now’

Please remember to place your order before our cut off time (Wednesday 11:30pm) to ensure that you receive your order for that coming weeks delivery.

To make your menu selections please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click “Your Menu’
  3. Use arrows to make menu selections
  4. Click ‘Save Selections’ button

Chefgood will also email you an interactive menu every Monday. Please note, if you do not make any menu changes, you will receive the default menu for that week.

You sure can! Just remember to login to your account and stop/pause your subscription before the next weeks cut off (Wed 11:30pm).

We’re passionate about making and eating nutritious food a hassle-free experience which is why we operate as a friendly subscription, with no lock in contracts. Our customers love that they can set and forget as it takes away all the hard bits like meal prepping and shopping. Don’t forget all changes must be made before the 11.30pm Wednesday cut-off. For more info, view our How It Works page here.

Chefgood operate as a friendly subscription service which means you can stop and pause your deliveries. Follow the steps below.

  1. Log in into your Customer Dashboard.
  2. Click ‘Manage Subscriptions’,
  3. Choose to either ‘Cancel Item’ or ‘Pause ‘Item Till’
  4. You will then receive a confirmation email.

Please remember to stop/pause your subscription before cut off (Wed 11:30pm, the week prior to delivery).

To add a new subscription to your account please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click ‘Manage Subscriptions’
  3. Click drop down box ‘Add More Items’
  4. Select your subscription

If you’re changing subscriptions, be sure to cancel the subscription you no longer want.

Please ensure you make any changes prior to our cut off (Wed 11:30pm) to ensure those changes apply to that coming weeks delivery.

Oh no! We’re sorry if you have missed the deadline to make your menu selections but unfortunately we are not able to fulfill menu changes after cut off. Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price. Remember, you can freeze most of our meals or you might like to give them to a friend to try!

We’re sorry if you have missed the deadline to cancel your subscription but unfortunately we are not able to cancel your order as Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price. Remember, you can freeze most of our meals or you might like to give them to a friend to try!

Please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click ‘Order History’

Here you can view your subscriptions, menu selections and invoices.

Our yummy Snack Packs are only available to order as add ons to your meal plan.

My Deliveries

Use the Delivery check at the bottom left hand corner of the page to see when we deliver to your area.

You will get an SMS the night before with your delivery window and another with a live tracking link the day of the delivery. Please note our delivery times can change each week.

If you are due to receive a delivery Sunday overnight, this means your delivery will occur between the hours of 11pm Sunday night and 7am on Monday morning.

You do not need to be home to receive your delivery however please ensure that you have a cool secure place for our drivers to leave the box as we cannot take responsibility after it has been dropped off. You can also add delivery instructions to your account.

Rest assured our boxes contain a large ice pack to keep your meals cold and fresh. The boxes are thermally stable for 4-8 hours outside (dependent on the air temperature).

Yes we do! Chefgood successfully deliver approximately 20% of our meals to apartment buildings each week. If you live in a gated complex or high rise building, please leave delivery notes with instructions on how to enter the complex, such as a code or buzzer or if it is okay to leave your order at the reception or front gate. If your delivery is due overnight, please make sure there is somewhere safe for our drivers to leave your box. We won’t buzz your apartment or call to disturb you while you’re sleeping.

This will depend on your delivery area. Please get in contact with our friendly customer support team here.

Please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click ‘Address Details’
  3. Update address details
  4. Click ‘Submit’

Please ensure to make your change of address prior to our cut off (Wed 11:30pm) for the change to apply to that coming weeks delivery.

Please ensure you have checked your delivery window and tracking SMS. Our drivers have up until the end of the window to deliver your box.

Oh no! We’re really sorry to hear that your box didn’t arrive safely! Before getting in touch with our customer support team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please check the vicinity of your property. You may have received an SMS the night before your box was scheduled with a tracking link, so please check this for an update on your delivery. If you didn’t receive an SMS, there could be a few reasons why your first box hasn’t arrived.

1. You ordered after the cut off – If this is the case, your delivery is due the following week.

> Login to your Customer Dashboard > Click ‘Order History’ > Check relevant delivery date

2. Your order was not successful – when you placed your order, you should have received a confirmation email of your order. If you didn’t get a confirmation email of your order, this could be because your order was not successful or your email was spelt incorrectly. Another way to check is if you were charged in your bank statement.

We are so sorry to hear this. Please ensure you take photos and get in touch with our customer support team through the link below, and they will respond promptly during business hours. Your feedback is important as it helps us improve.

We’re super proud to say that your meals are delivered in environmentally friendly, recyclable cardboard boxes with foil bubble liners. Even the liners are 100% recyclable – deposit at over 1700 sites across Australia (visit redcycle.net.au). Dispose of your cardboard box and meal trays as part of your normal recycling program. Simply place our black meal container and cardboard sleeve into your yellow kerbside bin. Recycle the vacuum seal film, empty gel bags and foil liners at supermarket collection bins such as RedCycle.
The gel ice pack can be emptied into your garden as a water retainer or mixed with a teaspoon of salt and emptied in your sink.

My Payments

By ordering our meals you have automatically opted in for a weekly subscription service. Billing will occur when you first place your order and then every Wednesday thereafter for each weekly delivery.

If your payment is declined you will be sent a notification email. We will re-attempt to bill you on Thursday, if your payment still declines, someone from our customer support team will contact you via phone.

To update your billing information please follow the steps below.

  1. Login to you Customer Dashboard
  2. Click ‘Billing’
  3. Click ‘New Card’
  4. Enter new card details
  5. Click ‘Update My Billing Details’

Please enter your coupon code at the Checkout and the value amount will be automatically deducted from your order.

  1. Click ‘Add Promo Code’

All coupon codes are for single use only.

Your gift voucher will have a unique code for you to enter at the checkout. This will automatically deduct your gift voucher amount from your order total. This amount will appear as a credit on your invoice.

Once approved, your refund will be processed within 3 business days and the funds will be applied to your credit card or original method of payment. You will receive a confirmation email.

Contact Us

We would love to help of you have any questions about Chefgood! Checkout our FAQs above to see if you can find what you're looking for, otherwise get in touch via the details below:

Customer Service:
Business Hours:

Monday - Friday 8.30am - 5pm

Address:

4 Rings Road, Moorabbin,
VIC 3189 Australia

For any nutrition enquiries,
please contact us at:
nutrition@chefgood.com.au

(Please note, no customer service enquiries will be answered on this email.)

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