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Frequently Asked Questions

Challenge Meals

Our Meals are designed to align perfectly with the Challenge App. Note there will be necessary to have minor variations between Cook at home ingredients and those suitable for a ready meal.

All of the ingredients in the recipes are raw weights, this is often different to the final cooked weight of ingredients.

The meals are portion controlled and are approximately 350 calories per serving for women and 450 calories for men.

Yes, our meals have been designed to help support your Challenge muscle gain goals.

Yes, our meals have been designed to help support your Challenge weight loss goals.

Our meals are delivered fresh, blast chilled and vacuum sealed. They have a shelf life of between 5-14 days, so be sure to read the notes when ordering .

Meals can be heated in the microwave or oven. Please read the meal label for specific heating instructions.

Unfortunately we cannot cater for specific dietary requirements or allergies. All the nutritional information for our meals is available on the live menu so be sure to read the ingredient list carefully before selecting your meals.

We do offer some Gluten Free meals however we are not a gluten free facility so we cannot guarantee cross contamination. Our team are always looking to introduce new menu items so keep your eyes peeled for any updates!

Managing My Account

We are excited for you to become a part of the family your Challenge journey! View our meals and packages here and follow the steps below to place your order.

  1. Select your package
  2. Select your meals to make up your package total
  3. ‘Add to Cart’
  4. Enter your order details
  5. ‘Order Now’

Please remember to place your order before our cut off time (Monday 11:30pm) to ensure that you receive your order for that coming Sunday delivery.

You sure can! Just remember to login to your account and stop/pause your subscription before the next weeks cut off (Mon 11:30pm).

We’re passionate about making and eating nutritious food a hassle-free experience which is why we operate as a friendly subscription, with no lock in contracts. Our customers love that they can set and forget as it takes away all the hard bits like meal prepping and shopping.

Don’t forget all changes must be made before the 11.30pm Monday cut-off. If no changes are made, your last selections will roll over as your default menu each week. For more info, view our How It Works page here.

F45 operates as a friendly subscription service which means you can stop and pause your deliveries. Follow the steps below.

  1. Log in into your Customer Dashboard.
  2. Click ‘Manage Subscriptions’,
  3. Choose to either ‘Cancel Item’ or ‘Pause ‘Item Till’
  4. You will then receive a confirmation email.

Please remember to stop/pause your subscription before cut off (Monday at 11:30pm).

To add a new meal or snack package to my current subscription, please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click ‘Manage Subscriptions’
  3. Click drop down box ‘Add More Items’
  4. Select your new meal or snack package

If you’re changing meal or snack packages, be sure to cancel the meal or snack package you no longer want.

Please ensure you make any changes prior to our cut off (Monday 11:30pm) to ensure those changes apply on your next delivery.

Oh no! We’re sorry if you have missed the deadline to make your menu selections but unfortunately we are not able to fulfil menu changes after cut off. Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price. Remember, you can freeze most of our meals or you might like to give them to a friend to try!

We’re sorry if you have missed the deadline to cancel your subscription but unfortunately we are not able to cancel your order as Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price. Remember, you can freeze most of our meals or you might like to give them to a friend to try!

Please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click ‘Order History’

Here you can view your subscriptions, menu selections and invoices.

Our yummy Snack Packs are only available to order as add ons to your meal plan.

My Deliveries

Deliveries are made between Sunday and Tuesday. You will get an SMS the night before with your delivery window and another with a live tracking link the day of the delivery. Please note our delivery times can change each week.

You do not need to be home to receive your delivery, however, please ensure that you have a cool secure place for our drivers to leave the box, as we cannot take responsibility after it has been dropped off. You can also add delivery instructions to your account.

Yes we do! We successfully deliver approximately 20% of our meals to apartment buildings each week. If you live in a gated complex or high rise building, please leave delivery notes with instructions on how to enter the complex, such as a code or buzzer or if it is okay to leave your order at the reception or front gate.

If your delivery is due overnight, please make sure there is somewhere safe for our drivers to leave your box. We won’t buzz your apartment or call to disturb you while you’re sleeping.

Rest assured that the meals will remain chilled in our insulated delivery boxes for at least six hours, assuming they are not left in a warm space or direct sunlight.

Please follow the steps below.

  1. Login to your Customer Dashboard
  2. Click ‘Address Details’
  3. Update address details
  4. Click ‘Submit’

Please ensure to make your change of address prior to our cut off (Mon 11:30pm) for the change to apply to that coming weeks delivery.

Please ensure you have checked your delivery window and tracking SMS. Our drivers have up until the end of the window to deliver your box.

Oh no! We’re really sorry to hear that your box didn’t arrive safely!

Before getting in touch with our customer support team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box.

Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please check the vicinity of your property. You may have received an SMS the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.

If you didn’t receive an SMS, there could be a few reasons why your first box hasn’t arrived.

  1. You ordered after the cut off – If this is the case, your delivery is due the following week. > Login to your Customer Dashboard > Click ‘Order History’ > Check relevant delivery date
  2. Your order was not successful – when you placed your order, you should have received a confirmation email of your order. If you didn’t get a confirmation email of your order, this could be because your order was not successful or your email was spelt incorrectly. Another way to check is if you were charged in your bank statement.

We are so sorry to hear this. Please ensure you take photos and get in touch with our customer support team through the link below, and they will respond promptly during business hours. Your feedback is important as it helps us improve.

Simply place our black meal container and cardboard sleeve into your yellow kerbside bin. Recycle the vacuum seal film, empty gel bags and foil liners at supermarket collection bins such as RedCycle. The gel ice pack can be emptied into your garden as a water retainer or mixed with a teaspoon of salt and emptied in your sink.

My Payments

By ordering our meals you have automatically opted in for a weekly subscription service. Billing will occur when you first place your order and then every Monday thereafter for each weekly delivery.

Please ensure that you have funds in your account each week. If your payment is declined you will be sent a notification email. We will re-attempt to bill you, if your payment still declines, someone from our customer support team will contact you via phone to arrange payment.

To update your billing information please follow the steps below.

  1. Login to you Customer Dashboard
  2. Click ‘Billing’
  3. Click ‘New Card’
  4. Enter new card details
  5. Click ‘Update My Billing Details’

Please enter your coupon code at the Checkout and the value amount will be automatically deducted from your order. Click ‘Add Promo Code’. All coupon codes are for single use only.

Your gift voucher will have a unique code for you to enter at the checkout. This will automatically deduct your gift voucher amount from your order total. This amount will appear as a credit on your invoice.

Contact Us

We would love to help if you have any questions about Challenge Meals! Checkout our FAQs above to see if you can find what you're looking for, otherwise get in touch via the details below:

Customer Service:
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