Frequently Asked Questions

CHEFGOOD MEALS

    Most of our meals have a shelf life of 7-9 days in the fridge and our snacks even longer. Chefgood use a natural process called vacuum sealing which reduces atmospheric oxygen from the meal thereby significantly increasing the shelf life of the meal without the need for preservatives.

    Please note, meals containing raw salad ingredients will have a shorter shelf life so please ensure you read the expiry dates on each meal before consuming. Chefgood cannot take responsibility for meals that were not consumed before the expiry date.

    Yes, your Chefgood meals arrive fresh never frozen. If you would like to extend the shelf life, most meals are also suitable to freeze except for those containing raw salad ingredients and egg dishes.

    Unfortunately we cannot cater for specific dietary requirements or allergies. Whilst we do offer No Added Gluten and No Added Dairy meal plans, please be aware that due to other food sources in our kitchen, we cannot guarantee a total absence of these allergens. Therefore these meal plans may not be suitable for customers who have severe food allergies.

    All the nutritional information for our meals is available on the live menu so be sure to read the ingredient list carefully before selecting your meals

    Gluten Free – by popular demand we now offer No Added Gluten meal plans! These meals are naturally gluten free however please be aware that due to other food sources in our kitchen, there may be traces of gluten therefore we cannot guarantee a total absence of gluten in the meals. Customers with a gluten allergy must be aware of the risk and we will not be liable for adverse reactions to a meal.

    Dairy Free – also by popular demand we now offer No Added Dairy meal plans! These meals are naturally dairy free however please be aware that due to other food sources in our kitchen, there may be traces of dairy therefore we cannot guarantee a total absence of dairy in the meals. Customers with dairy allergies must be aware of the risk and we will not be liable for adverse reactions to a meal.

    Vegan – yes we offer a Vegan Meal Plan which has been a new and exciting addition to our menus!

    Keto – we don’t currently have a Keto Meal Plan available to order however we do have many keto meals available within the whole menu each week. As our weekly menu changes, we cannot guarantee there will be enough keto meals to build your menu. Our team are always looking to introduce new menu items so keep your eyes peeled for any updates!

    Halal – at this stage, we are not completely Halal certified as we’re unable to make that commitment at this time.

    Paleo – we do offer some Paleo friendly meals however at this stage, we don’t offer a Paleo Meal Plan so there would not be enough choice to build your menu.

    FODMAP – our meals do not follow a FODMAP diet and unfortunately we’re unable to take requests for custom ingredients due to our large volume production.

    All the nutritional information for our meals is available on the live menu so be sure to read the ingredient list carefully before selecting your meals

    Yes there is! Our Nutritionist’s have designed our vegan meals to ensure they each provide sufficient protein with a complete amino acid profile. We use high quality and nutrient dense plant protein sources such as quinoa, tofu, legumes, beans, nuts and seeds to ensure optimal protein bioavailability.

    Each Chefgood vegan meal is nutritionally balanced and packed with nutrient dense, wholefood ingredients. Our well-planned meals are high in fibre and plant protein, full of vitamins, minerals, antioxidants and healthy fats. We only use locally sourced, quality produce, with no hidden sugars or preservatives.

MANAGING MY ACCOUNT

    View our meal plans here and follow the steps below to place your order,

    1. Select your meal plan
    2. Use the arrows on the menu to make menu substitutions
    3. ‘Add to Cart’
    4. Enter your order details
    5. ‘Order Now’

    Please remember to place your order before our cut off time (Wednesday 11:30pm) to ensure that you receive your order for that coming weeks delivery.

    No, for added convenience, Chefgood operates as a subscription service, meaning that your order will automatically
    renew each week. If you don’t wish to renew, you can cancel or suspend at any time during the week by logging into
    your account. Please cancel before cut off at 11.30pm Wednesday in order to get a full refund.

    To make your menu selections please follow the steps below.

    1. Login to your Customer Dashboard
    2. Click “Your Menu’
    3. Use arrows to make menu selections
    4. Click ‘Save Selections’ button

    Chefgood will also email you an interactive menu every Monday. Please note, if you do not make any menu changes, you will receive the default menu for that week.

    Chefgood operate as a friendly subscription service which means you can stop and pause your deliveries. Follow the steps below.

    1. Log in into your Customer Dashboard.
    2. Click ‘Manage Subscriptions’,
    3. Choose to either ‘Cancel Item’ or ‘Pause ‘Item Till’
    4. You will then receive a confirmation email.

    Please remember to stop/pause your subscription before cut off (Wed 11:30pm, the week prior to delivery).

    To add a new subscription to your account please follow the steps below.

    1. Login to your Customer Dashboard
    2. Click ‘Manage Subscriptions’
    3. Click drop down box ‘Add More Items’
    4. Select your subscription

    If you’re changing subscriptions, be sure to cancel the subscription you no longer want.

    Please ensure you make any changes prior to our cut off (Wed 11:30pm) to ensure those changes apply to that coming weeks delivery.

    Orders need to be in by 11.30pm Wednesday (cut off) for delivery from Saturday to Tuesday (please check the postcode tracker to see when your delivery day is).

    If you place an order after cut off, your order will then be delivered the following Sunday/Monday. However, please ensure that your account is still active within this time. For any questions please contact our customer support at support@chefgood.com.au

    Oh no! We’re sorry if you have missed the deadline to make your menu selections but unfortunately we are not able to fulfill menu changes after cut off. Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price. Remember, you can freeze most of our meals or you might like to give them to a friend to try!

    We’re sorry if you have missed the deadline to cancel your subscription but unfortunately we are not able to cancel your order as Chefgood work towards zero waste. Our cut off time allows our Chefs to order the exact amount of ingredients from our suppliers therefore avoiding food wastage and allows us to operate as a responsible and ethical company. It also allows us to keep our costs down which means we can deliver our customers a quality product at an affordable price. Remember, you can freeze most of our meals or you might like to give them to a friend to try!

    Please follow the steps below.

    1. Login to your Customer Dashboard
    2. Click ‘Order History’

    Here you can view your subscriptions, menu selections and invoices.

MY BILLING

    Billing will occur when you first place your order and then every Wednesday thereafter for each weekly delivery.

    By ordering our meals you have automatically opted in for a weekly subscription service. This means that you will receive a delivery every week unless you pause or cancel your account. Most of our customers set and forget however, as our menu changes each week, you may like to log into your account before every Wednesday cut off (Week prior if you receive a Tuesday delivery) to make menu substitutions. If you do not make any menu changes, you will receive the default menu for that week which is a variety of everything. We will also email you an interactive menu each week.

    If your payment fails, you will be sent a notification email & SMS. The system will re attempt to bill your account again. Please ensure your billing details are listed correctly and you have available funds in your account.

    To update your billing information please follow the steps below.

    1. Login to you Customer Dashboard
    2. Click ‘Billing’
    3. Click ‘New Card’
    4. Enter new card details
    5. Click ‘Update My Billing Details’

    Please enter your coupon code at the Checkout and the value amount will be automatically deducted from your order.

    Click ‘Add Promo Code’

    All coupon codes are for single use only.

MY DELIVERIES

    Currently we deliver to the following areas:

    ACT – (Canberra Metro & Goulburn)

    SA – (Adelaide Metro)

    Victoria – (Melbourne Metro, Mornington Peninsula, Geelong, Yarra Ranges, Gippsland & South Gippsland, Bendigo, Ballarat, Melbourne Regional & Shepparton)

    NSW – (Sydney Metro, Regional, Blue Mountains, South Coast, Southern Highlands, Wollongong, South Coast Regional, Sydney Southwest, Central Coast, Newcastle & Newcastle Regional)

    Queensland – (Brisbane Metro, Gold Coast & Sunshine Coast)

    Please enter your postcode into the Delivery Check at the bottom left of the screen to see if we deliver to you and what day deliveries are made.

    Delivery is a flat rate of $12 per week.

    Orders need to be in by 11.30pm Wednesday (cut off) for delivery on Sunday/Monday/Tuesday. Delivery day will either fall on a Sunday/Monday/Tuesday depending on your delivery area. (Please check your delivery day on the postcode checker that is at the bottom left of the homepage)

    Use the Delivery check at the bottom left hand corner of the page to see when we deliver to your area.

    You will get an SMS the night before with your delivery window and another with a live tracking link the day of the delivery. Please note our delivery times can change each week.

    You don’t need to be home to receive your delivery. However, please ensure that you have a cool secure place for our drivers to leave the box as we cannot take responsibility after it has been dropped off. You can also add delivery instructions to your account under ‘my details.’

    If you live in a gated complex or high rise building, please leave delivery notes with instructions on how to enter the complex, such as a code or buzzer or if it is okay to leave your order at the reception or front gate. If your delivery is due overnight, please make sure there is somewhere safe for our drivers to leave your box. We won’t buzz your apartment or call to disturb you while you’re sleeping.

    Please follow the steps below.

    1. Login to your Customer Dashboard
    2. Click ‘Address Details’
    3. Update address details
    4. Click ‘Submit’

    Please ensure to make your change of address prior to our cut off (Wed 11:30pm) for the change to apply to that coming weeks delivery.

    Oh no! We’re really sorry to hear that your box didn’t arrive safely! Before getting in touch with our customer support team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please check the vicinity of your property. You may have received an SMS the night before your box was scheduled with a tracking link, so please check this for an update on your delivery. If you didn’t receive an SMS, there could be a few reasons why your first box hasn’t arrived.

    1. You ordered after the cut off – If this is the case, your delivery is due the following week.

    > Login to your Customer Dashboard > Click ‘Order History’ > Check relevant delivery date

    2. Your order was not successful – when you placed your order, you should have received a confirmation email of your order. If you didn’t get a confirmation email of your order, this could be because your order was not successful or your email was spelt incorrectly. Another way to check is if you were charged in your bank statement.

    We are so sorry to hear this. Please ensure you take photos and get in touch with our customer support team and they will respond promptly during business hours. Your feedback is important as it helps us improve.

    We’re super proud to say that your meals are delivered in environmentally friendly, recyclable cardboard boxes with foil bubble liners. Even the liners are 100% recyclable – deposit at over 1700 sites across Australia (visit redcycle.net.au). Dispose of your cardboard box and meal trays as part of your normal recycling program. Simply place our black meal container and cardboard sleeve into your yellow kerbside bin. Recycle the vacuum seal film, empty gel bags and foil liners at supermarket collection bins such as RedCycle.
    The gel ice pack can be emptied into your garden as a water retainer or mixed with a teaspoon of salt and emptied in your sink.